Refund and returns policy
We offer a return policy for products that are
returned to us in its original condition with all tags still attached.
What is our return policy?
If you choose not to keep an item you ordered online,
you can return it for a refund or exchange within 30 days
after receipt of your order and no later than that.
The procedure for returning an item purchased from our
online store is as follows:
Send a return request by email to
email@example.com or directly from the chat we will assist you directly.
- a) Remember that it must be done no later than 30 days from the date
when you received the product.
- b) Let us know the reason for the return if you think we
It will help to keep improving.
Items must be packaged.
- a) Please make sure that the items you are returning
are in perfect condition and in their original packaging with all the accessories that
they came in the package.
- b) The items you are returning cannot be used, cleaned
or damage in any way and must contain all original tags.
Send the items to the address indicated in your return request at firstname.lastname@example.org
Important : It remains the customer's responsibility until we receive the items.
We mainly recommend that you send any returned items by courier or certified mail and
keep the proof of shipment with the
We strive to process refunds as soon as they are received, but please allow 5 business days for returns to be processed.
You will receive an email notification of the status of your refund once it has been processed.
Do I have to pay anything for a return?
At the moment we do not offer free returns, simply contact a courier service or local post office and send the product back to us at the address provided after contacting us for a return at email@example.com.
Return costs are the responsibility of the customer.
*** Remember, we can only accept returns of items with the original packaging,
labels attached within 15 days.
*** Returns with unpaid courier service will not be accepted.
How will I receive my refund?
Once a return is approved, the value of the purchase will be refunded by the same method that made the original payment.
When will I receive my refund?
Once we have confirmed that the returned items are in perfect condition with all packaging and
original labels attached, you will receive a confirmation by email notifying the amount that will be credited to your account.
Can I change my order?
At the moment we do not offer exchanges, we are very sorry! It's something we're looking to offer in the future,
but we don't yet have the necessary processes to support it.
We are happy to accept returns of unused items with original tags and packaging attached.
within 15 days of receiving your order. You can then go ahead and place a new order.
What happens if my item is faulty?
In the event that from evernya an item different from the requested item has been sent by mistake or you have received a defective item, please contact us at firstname.lastname@example.org to organize the return and / or exchange. If you need a quick response, we can also help you with the web chat.
EVERNYA will proceed to replace or refund the item. In such cases, all procedures will be free for the client.